Terms & Conditions
By accessing this website you agree to these terms and conditions. If you do not agree to be bound by these terms and conditions you may not use or access this website. The www.candyplum.co.uk website is provided solely for your personal use. You may not use this website for any commercial purpose.
References in these Terms and Conditions to "we", "us" and Candy Plum" are to Candy Plum of 4 Main Street, Hillsborough, Co. Down, BT26 6AE.
1.1 Every care has been taken to ensure that the photographic representation, description and specification of each product is accurate. However, while the reproduction of colours is a close representation, a slight variation in the actual items may occur. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read these terms and conditions carefully as they contain important information about your order.
1.2 By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full. By placing an order you confirm that you are the person referred to in the Billing details.
1.3 Visitors under the age of 18 should not register with this website or submit any information to us.
Acceptance of your Order
2.1 You can place an order in one of two ways, either online or over the telephone through our Orderline +44 (0)28 9268 3273.
2.2 Non-acceptance of an order may be a result of one of the following:
- · The product you ordered being out of stock
- · Our inability to obtain authorisation for your payment
- · The identification of a pricing or product description error
- · Failure to meet the eligibility to order criteria set out in the Terms and Conditions
2.3.1Shortly after you have placed an order with us by pressing the 'Place Order Button' an email will be sent to you acknowledging the exact details of your order. This email is not an order confirmation or order acceptance from Candy Plum. Should you not receive an acknowledgment within 5 business days, please contact our Candy Plum Direct Customer Care Team on 028 9268 3273(UK only) or
+44 (0)28 9268 3273(outside UK). Lines are open Monday to Saturday 10.00am - 5.00pm (closed Sunday).
2.3.2 Acceptance of an order placed by you online and the completion of the contract between you and Candy Plum will take place when your order is dispatched, unless you have cancelled the order in accordance with the Order Cancellation instructions set out below.
2.4 Over the Telephone
2.4.1 A member of our Customer Care Team will be delighted to help you place an order over the telephone, advise you on the range of items we offer on our website and help you with queries about payment.
2.4.2 Where you place an order over the telephone you will be given a customer reference number as an acknowledgement of your order. Your order is not accepted at this stage. We accept your order for an item ordered over the telephone at the point of your order being dispatched, unless you have cancelled the order in accordance with the order cancellation instructions set out below.
2.5 When an order is placed, we request payment for the value of the order from your bank/card issuer to ensure that the funds are available.
If you have any further queries, please contact your bank/card issuer.
If you wish to exercise your right to cancel after the products you ordered have been despatched, please follow the procedure set out in the return process.
3.1 All prices shown on the website are in £ sterling and are inclusive of VAT, where applicable. Prices may change and offers may be withdrawn at any time.
3.2 UK VAT will be automatically deducted (where applicable) from merchandise dispatched to non-EU countries. The deduction will be made before payment is collected.
3.3 Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we may treat your order in respect of the incorrectly priced item as cancelled.
3.4 Candy Plum endeavours to ensure that all merchandise offered on the website is available at the same price in the Hillsborough store. However, from time to time (particularly during Sale and promotional periods) we may offer additional discounts for purchases online from www.candyplum.co.uk that do not apply in the Hillsborough Store or vice versa.
3.5 Our Hillsborough Store may also run additional discount promotions for purchases made by any of our accepted payment methods, including during the Christmas and sale periods. Please be advised that this may not apply to purchases made through our website or over the telephone. Please see in-store for details.
We feature products on our website that have been carefully selected for Online Shopping. Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again. Prices of products may change from time to time. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address or telephone number you provided when placing your order. If we cannot contact you or receive no response to an email we send to you, we will cancel the part of your order that is unavailable or incorrectly priced, and will continue to process the remaining items on your order (where applicable). All items are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than that which it replaces and substitutions will only be made with your prior consent. If a replacement item is of greater value you will be liable to pay for the difference in values.
4.1 We may change the Candy Plum website and correct or update information (including product information) on it or change these terms and conditions at any time without notice.
4.2 Except in relation to the description of products and services available for order from our website, we do not guarantee and are not responsible for the accuracy of any information provided on the website
5.1 You may access and use the website for your personal, non-commercial use. Provided you retain all copyright and proprietary notices, you may:
5.2.1 retrieve and display the content of the website on a screen;
5.2.2 print copies of the content for your own personal use; and
5.2.3 store the content in electronic form (except that you may not store it on any server or other storage device connected to a network).
5.3 You may not use this website or its contents:
5.3.1 for commercial purposes;
5.3.2 for resale purposes including the systematic extraction and/or re-utilisation of any part of the contents of this website (eg. item listings, images, descriptions, prices);
5.3.3 to download (other than page caching) or modify the website, or any portion of it;
5.3.4 to interfere with or disrupt any network or web site connected to this website or gain unauthorised access to other computer systems;
5.3.5 to interfere with the enjoyment or use of the website by any other person;
5.3.6 for any purpose which is unlawful.
5.4 In addition you may not in relation to this website, use any:
5.4.1 data mining, robots, or similar data gathering and extraction tools;
5.4.2 framing techniques to enclose the trade marks, logos and other proprietary images, text layouts and formats which we use on the website;
5.4.3 meta tags or any other "hidden text" which uses our name or trade marks.
5.5 Using this website does not give you permission to link to it or to use any of the trade marks, designs, images, get-up and/or logos contained within it.
5.6 We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. The website is provided "as is". Accessing the website is entirely at your own risk.
5.7 You must not transmit through or to our website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws.
5.8 This website and its content including all text, graphics, logos, button icons, images, data compilations and software used in connection with this website, is our property or that of our suppliers and is protected copyright, trade marks, database rights and other intellectual property rights.
5.9 This website may include links to third party web sites ("Third Party Site(s)") from time to time. You acknowledge and agree that we will not be responsible for the availability of such Third Party Sites and will not be responsible or liable for any content or services available from such Third Party Sites. You should check the privacy statements and terms and conditions of use of Third Party Sites accessible from this website.
Liability & Indemnity
6.1 We do not exclude or limit our liability or the liability of any other person for fraudulent misrepresentation or for death or personal injury resulting from our or their negligence. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use or misuse of the website or customer services. We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website or customer services (including without limitation, any such loss arising out of or in connection with any order placed on the website or through the Orderline, whether or not accepted by us).
6.2 You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you.
6.3 We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.
7.1 We may change these Terms and Conditions at any time. If any of these terms and conditions are invalid or unenforceable, the remainder of these terms and conditions shall continue to have full force and effect.
7.2 We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.
7.3 If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.