Loading... Please wait...

 

Delivery and Returns Policy

Delivery

Items will be posted via Royal Mail Standard Delivery 3-5 working days (UK Mainland & NI). Other location delivery times may vary. Please contact us for more details.

UK Mainland and Northern Ireland - £5.95

Mainland Europe, Republic of Ireland & Channel Islands - £15.00

North & South America, Asia and all other - £25.00

Express Delivery charges available on request

 

Returns

If you are unhappy with your online purchase we will refund a product that is returned to us within 14 days of receipt, providing it is in a re-saleable condition.

 

If we find the product has not been returned to us in a fully re-saleable condition, including any packaging, we reserve the right to refuse a refund for the product, or deduct up to 30% off the original selling price from the refund amount.

 

We will only refund a delivery charge for the sending of the product to you if the product is damaged, faulty or does not match your order. However, if you exercise your right to cancel your order (under the distance selling regulations) within 7 working days, we will refund the delivery charge. Please note this only applies to cancellation of the complete order; a return of part of your order will not result in the refund of your delivery charge.

 

In the case of unwanted goods being refunded, we will not refund any duties or taxes that were imposed when delivered to the recipient.

 

We will pay for the cost of returning the product to us when the original order was delivered to UK address (excluding Channel Islands). Where products were delivered to addresses outside the UK and to the Channel Islands, the cost of returning the product to us is the responsibility of the original recipient of the order.

 

Products should be returned in their original packaging, if provided.

 

If your original order was delivered to a non UK (including Channel Islands) address you will be required to pay for the return of the goods. A method of return should be used that is secure and can be tracked. The products ordered by you will be at your risk from the time of despatch until they are proven to have been received by Candy Plum.

 

Once the order has been returned, it is processed and checked by the online administrator and then the refund can be completed.

 

When the refund has been completed you will receive an email to confirm the goods have been returned and the value of the refund. This email will be sent to the email address provided at the time of the original order. 

 

If you paid by credit/debit card please be aware that it can take 7 working days for the funds to show as a credit in your account.

 

Cancellation of Order

 

You are entitled, under the Distance Selling regulations, to cancel your order within 7 working days beginning on the day after you received the products ordered. In this case you will receive a refund of the purchase price and delivery charges for the products ordered. This right to cancel and refund of delivery charges only applies if you are returning the complete order, if you only return part of the order you will not be entitled to a delivery charge refund.

 

If you wish to exercise your right to cancel after the products you ordered have been despatched, please follow the procedure set out in the return process.